Reference

Your Rights and Our Commitments on mdg180

This page sets out the legal framework that governs your account on mdg180 — what we collect, how we use it, and what you can ask us to change or remove.

Account Data RightsDANA · OVO · GoPay Wallet PolicyCookie & Session RulesContact & Removal RequestsJurisdiction-Dependent Access
mdg180 Your Rights and Our Commitments on mdg180
CONTACT CHANNELS

Reach Us for Legal and Account Queries

For data requests, account disputes, or questions about how these terms apply to your situation, our support team handles legal and policy matters through the channels below. Players in Bandung and across Indonesia can reach us around the clock — response times for formal data requests may take longer than standard account help.

Team online

Live Chat

Open the chat widget from any page in the lobby. For legal or data queries, select 'Account & Policy' from the topic menu so the right team picks it up.

Email Support

Send formal data access or removal requests to our support email. Include your registered account ID and the specific data or action you are requesting.

Account Help Centre

The Help Centre covers wallet verification steps, OVO Verify Steps, account closure, and data retention queries with written answers you can reference later.

DATA & SECURITY

How We Protect and Manage Your Account Data

Account security on mdg180 runs through SSL-encrypted connections on every page, including the lobby, wallet top-up screens, and withdrawal confirmation steps. We apply two-factor verification on login from unrecognised devices — you receive an OTP to the mobile number on your account before access is granted. Data we hold is limited to what is operationally necessary; we do not build marketing profiles from your game history without your consent.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand lobby navigation. You can adjust cookie preferences from the footer settings link at any time.

Data Retention

Account data is retained for as long as your account is active plus the period required by applicable financial regulations. Closed accounts are anonymised after the retention window closes.

Access Requests

You can request a copy of the personal data we hold on your account. Submit the request via email or live chat; we aim to respond within the timeframe local law requires.

Account Security

OTP verification, SSL encryption, and device-recognition checks run on every session. If you suspect unauthorised access, contact support immediately to freeze your account wallet.

Common Questions About Your Rights on mdg180

These are the questions we hear most often about account data, legal terms, and how to act on your rights. If your question is not covered here, our support team handles policy queries through live chat and email.

Yes. Submit a data access request through live chat or email with your account ID. We will compile and send you a summary of the personal data we hold within the timeframe required by applicable local law.

Contact support via live chat or email and request account closure with data deletion. We will process the closure and anonymise your data after the mandatory financial retention period has passed.

No. Wallet identifiers are passed only to the relevant e-wallet provider to complete your transaction. We do not sell or share payment data with advertisers or unrelated third parties.

Access depends on local law and is available only where eligible regions permit. Check whether online gaming is lawful in your area before opening an account — we cannot confirm eligibility on your behalf.

We post the updated version with a new date at the bottom of this page. Continuing to use your account after the update date means you accept the revised terms. We recommend checking this page periodically.

Open a dispute through live chat and provide your transaction reference number. Our team will cross-check the record with the wallet provider's confirmation token and respond with findings within a reasonable timeframe.